Return Policy

At Only Organic Wellness, we strive to provide high-quality herbal food supplements that support your well-being. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds under the following conditions:

1. Eligibility for Returns

• Items must be unused, unopened, and in their original packaging.
• Requests for returns must be made within 30 days of the purchase date.
• Perishable or consumable items that have been opened or used cannot be returned for hygiene and safety reasons.

2. Non-Returnable Items

We do not accept returns for:

• Opened or partially used products.
• Items purchased on clearance or promotional discounts (unless defective or damaged).
• Products that have exceeded the 30-day return window.

3. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will offer a replacement or a full refund at no extra cost.

4. Refunds & Processing Time

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 4-5 business days and credited to your original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

5. How to Initiate a Return

To request a return, please contact our customer support at contact@onlyorganic.uk with your order number and reason for the return. We will provide instructions for shipping the item back to us.

6. Exchanges

We offer exchanges only for defective or damaged items. If you need a replacement, contact us with details and supporting photos.

7. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of your item.

For any questions regarding our return policy, feel free to contact our support team at contact@onlyorganic.uk.

Thank you for choosing Only Organic Wellness!